What is a call tag?

A call tag is a shipping label specifically designed for the return of merchandise to a sender (usually a business). It's essentially a pre-paid shipping label created and provided by the seller, allowing the buyer to easily ship an item back to them. Here's some key information:

  • Purpose: Facilitates easy and convenient returns for customers. This can enhance customer satisfaction and build trust.

  • How it Works: The seller generates and sends a call tag (typically via email as a PDF) to the buyer. The buyer then prints the label, affixes it to the package, and drops it off at a designated carrier location or schedules a pickup.

  • Responsibility: The seller typically covers the return shipping costs associated with the call tag, making it a "free return" for the customer.

  • Common Uses: Used frequently for warranty returns, incorrect item shipments, defective products, or simply when a customer is not satisfied with their purchase.

  • Benefits for Sellers: Simplifies the return process, provides tracking information for returned goods, and can improve customer loyalty.

  • Benefits for Buyers: Offers a hassle-free return experience, eliminates the need to pay for return shipping, and streamlines the process of sending items back.

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